Terms & Conditions

Terms Governing Your Association with Bbbshop.com

Your utilization of Bbbshop.com, encompassing the online mobile phone and electronics web store, as well as the platform for on-site repairing of mobiles and laptops, is contingent upon the terms of a legal agreement between you and Bbbshop.com, with its principal place of business located in India.

This document serves to explicate the composition of the agreement and delineates some of its pertinent terms. Unless explicitly agreed otherwise in written form with Bbbshop.com, your association with Bbbshop.com invariably incorporates, at a minimum, the terms and conditions elucidated in this document, denoted below as the general terms.


Acknowledgment of Terms

Prior to accessing the services, it is imperative that you consent to the terms outlined. Usage of the services is contingent upon your acceptance of these terms. This acceptance can be manifested by clicking on the designated option to accept or agree to the terms, when provided in the user interface for any service by Bbbshop.com, or through the actual utilization of the services.

By doing so, you comprehend and affirm that Bbbshop.com will consider your engagement with the services as a formal acceptance of the terms, effective from that juncture onward. It is imperative to note that you are ineligible to use the services and decline acceptance of the terms if (a) you lack the legal capacity to enter into a binding contract with Bbbshop.com, or (b) you are prohibited by the laws of India from receiving the services.

Security and Account Responsibility: The confidentiality of your account passwords is of utmost importance. You are exclusively responsible for activities conducted under your account, and any unauthorized use must be promptly reported to Bbbshop.com.

Advertising Practices: Certain services may be supported by advertisements, and Bbbshop.com reserves the right to change the advertising practices without specific notice. This approach ensures Bbbshop.com can maintain the quality and availability of services.

Payment and Billing Guidelines

To facilitate any purchases made from us, it is imperative that you choose a payment method. With each service utilization, you reaffirm the following:

  1. We, along with our authorized billing agents, have the authorization to charge your designated payment method.
  2. Charges incurred under your account may be submitted by us for payment.
  3. You bear responsibility for all charges accrued under your account, whether initiated by you or any other individual utilizing your account, including family members or friends.
  4. At our discretion, charges may be individually posted to your payment method or aggregated with other purchases, applied to your subsequent billing cycle. All transactions, including those for mobiles, services, accessories, and subscriptions, are considered final and non-refundable.
  5. Any billing discrepancies or problems must be brought to our attention within 5 days of their initial appearance on the statement received from your bank or credit card issuing company.
  6. Failure to report such issues within the stipulated 5-day period implies your agreement to waive the right to dispute said problems or discrepancies.

Please note:

  • The prices and offers showcased on the Bbbshop.com website are exclusive to online customers. They are unrelated to or not applicable in any way to Bbbshop.com’s offline or physical stores.
  • Finance offers are extended by respective financiers, banks, or dealers at their sole discretion, subject to detailed terms and conditions. Customers are encouraged to seek clarifications directly from the concerned financier/bank/dealers regarding finance offers.
  • Customers opting for EMI schemes under any finance option may incur specific charges such as handling charges, processing fees, etc. These charges will be added on top of their order subtotal and shipping fees.
  • Once an order is delivered, no exchanges or refunds will be accepted. In cases where the ordered product is ‘Out Of Stock,’ ‘Unable to Ship,’ or ‘Unable to Deliver,’ the collected amount will be refunded within fourteen days from the date of knowledge.
  • The approval or rejection of finance schemes rests solely with the finance partner. Successfully placed orders may be subject to cancellation during the process due to the rejection of finance schemes by the finance partner.


Easy Returns Program and Refund Process

To streamline our Easy Returns Program and initiate refunds, Bbbshop.com follows a straightforward process. The refund payment will be facilitated through the following methods, depending on the mode of payment used during the order placement:

  1. Cheque: If you initially paid for your order using a cheque, the refund amount will be issued through a cheque.
  2. Voucher Code: In cases where your original payment method involved a voucher code, the refund will be processed in the form of a new voucher code.
  3. Bank Transfer: For payments made through bank transactions, the refund will be credited directly to your bank account through a secure bank transfer.

This multi-faceted approach ensures flexibility in the refund process, catering to diverse payment preferences and methods used by our valued customers at the time of placing their orders.

Proof of Identification Policy

At Bbbshop.com, we uphold a stringent Proof of Identification policy to ensure a secure and reliable delivery process. Here are the key details:

  1. Verification Requirement:com reserves the right to request recognized Proof of Identification during the delivery process.
  2. Consequences of Non-Compliance: Failure to furnish the required Proof of Identification to our delivery personnel or associates may result in the cancellation of the order.
  3. Gift Deliveries: In the case of items purchased and designated as gift items, the customer who initiated the online transaction must provide their Proof of Identification during the delivery process. This additional step is implemented to maintain the integrity of our delivery services and protect our customers’ interests.

This policy aims to enhance the security and accuracy of our deliveries, reinforcing our commitment to providing a trustworthy and reliable shopping experience for our valued customers.

Cancellation Charges Policy

In the event of a cancellation initiated by the customer, Bbbshop.com implements a transparent and fair Cancellation Charges policy. Please find the details outlined below:

  1. Cancellation Initiation: When a customer opts to cancel an order, nominal transaction charges will be applicable.
  2. Purpose of Charges: The transaction charges are designed to cover the processing costs associated with the cancellation and ensure a seamless refund process.
  3. Notification: Customers are duly informed about the applicable transaction charges at the time of initiating the cancellation.

This policy is established to maintain operational efficiency and to cover administrative expenses related to processing cancellations. We appreciate your understanding of these procedures, as they contribute to providing enhanced services to all our customers.

Limitation of Liability

In adherence to responsible business practices and to elucidate the terms governing our relationship, Bbbshop.com has established a comprehensive Limitation of Liability policy. Please review the key components outlined below:

  1. Indemnification Agreement:

    • You hereby agree to fully indemnify, defend, and hold our company, its parent, affiliates, and their respective officers, directors, employees, and licensors harmless from any claims, liability, losses, costs, and expenses (including attorneys’ fees) incurred in connection with your purchase or transaction on Bbbshop.com.
  1. Defense Rights:

    • Bbbshop.com reserves the right, at its expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such cases, you agree to cooperate with Bbbshop.com in the defense of such claims.
  1. Exclusion of Certain Damages:

    • Under no circumstances, and under no legal theory (tort, contract, strict liability, or otherwise), shall Bbbshop.com be liable to you or any other person for indirect, special, incidental, or consequential damages. This includes, without limitation, damages for lost profits, loss of goodwill, work stoppage, accuracy of services, content or results, computer failure or malfunction, and damages resulting from the disabling of services provided as part of Bbbshop.com.
  1. Account Use and Alleged Misuse:

    • Bbbshop.com will not be held liable for any use or alleged use of Bbbshop.com/services through your account by any person, whether or not authorized by you. This encompasses the operation and content on your site, as well as any breach of your representations, warranties, and other covenants under this agreement.

This policy ensures clarity and fairness in our business interactions, fostering a secure and reliable environment for our valued customers.

Refund Policy

At Bbbshop.com, we are committed to transparent and customer-friendly policies. Please familiarize yourself with our Refund Policy for a seamless shopping experience:
We will initiate refunds within a maximum period of 7days from the date the refund request is received.

  1. No Exchange or Refund After Order Placement:
    • Regrettably, we do not entertain any requests for exchange or refund once an order has been successfully placed. Exceptions to this policy are limited to scenarios where the product is ‘OUT OF STOCK’ or ‘not shipped.’
  2. Responsibility for Order Accuracy:
    • com shall not be held liable for any delay or loss of an ordered shipment. Non-delivery instances may arise due to inaccuracies provided by you during the order placement (e.g., wrong name or address, incorrect information, or the recipient not being present during delivery). In such cases, any additional costs incurred by Bbbshop.com for re-delivery will be chargeable separately.

We value your understanding of these terms, as they contribute to a streamlined order fulfilment process. Our commitment is to uphold the highest standards in customer service and satisfaction. If you have any questions or concerns, please do not hesitate to reach out to our customer support team for prompt assistance.

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Delivery Conditions

At Bbbshop.com, we prioritize providing a seamless and satisfactory shopping experience for our customers. To ensure transparency and clarity, please take note of our Delivery Conditions:

  1. ID Proof Requirement:

    • During the delivery process, the recipient is required to furnish a valid ID proof. This measure is in place to prevent any misuse of our online channel. Delivery of the handset will not proceed if the necessary ID proof is not provided.
  1. Price Discrepancy:

    • Prices displayed on our website may differ from those at Bbbshop.com outlets. It’s essential not to compare these prices, as web prices are exclusively applicable for online purchases.
  1. Color Confirmation and No Exchange Policy:

    • Customers are urged to specify the colour choice of handsets clearly before placing an order. Please note that no exchanges will be entertained once the order is placed and delivered.
  1. Invoice Inclusion:

    • All items, including gifts, will be shipped with an invoice detailing the prices, adhering to Indian Tax Regulations.
  1. Delivery Commitment:

    • We are dedicated to delivering your order accurately, in good condition, and always within the timeframe promised on our website.
  1. Price Adjustments and Technical Errors:

    • Unforeseen circumstances, such as unexpected price drops, category changes, or technical errors, may occur. In such cases, considered as potential cyber threats, Bbbshop.com reserves the right to cancel orders and is unable to process sales.
  1. Non-Availability and Automatic Cancellation:

    • If your order, under any unforeseen circumstances, is not delivered within 10 days of placement due to non-availability of stock, item condition, transit damage, etc., it will be automatically canceled.
  1. Free Delivery Threshold:

    • Free delivery is applicable only for orders with a total value above Rs 500.
  1. Alternative Product Support:

    • In cases of unforeseen errors leading to price drops or unintended visibility on the website, Bbbshop.com may assist customers in finding alternative products. If no alternatives are available, Bbbshop.com reserves the right to cancel the order and refund the amount paid by the customer, if any.
  1. Product Image Variation:

    • Please be aware that product images displayed may vary from the actual product. We aim to provide accurate representations, but some differences may occur.

Pre-order Process and Order Confirmation:

When anticipating the release of future products, Bbbshop.com allows customers to place pre-orders in advance. Here’s how it works:

  1. Pre-order Placement:

    • Customers can place orders in advance for products scheduled for future release. Pre-booked orders will be shipped on the release day and delivered within 2 to 4 working days.
  1. Order Confirmation:

    • Upon placing an order, you will receive an e-mail, call, and SMS notification containing the order details. Once the product is shipped, another e-mail and SMS will be sent, providing shipping details.
  1. Product Inspection upon Delivery:

    • If you suspect the product is damaged, packaging is tampered with, or in an unsatisfactory condition, kindly refuse delivery. Contact our Customer Care at +91 9020901001  or visit www.bbbshop.com mentioning your order reference number. We’ll make every effort to arrange a prompt replacement delivery.

Returns Policy:

At Bbbshop.com, we aim for customer satisfaction, and our Returns Policy is designed to ensure a smooth process:

  1. Warranty Information:

    • Mobile handsets come with a warranty period defined by manufacturers against defects in material and workmanship. Bbbshop.com does not provide warranties and will not be responsible for any defective or unsatisfactory products. No exchange or refund is entertained once an order is placed.
  1. Conditions for Return:

    • The return process may have restrictions based on the nature and category of the product.
    • Notify us of a damaged or defective product within 48 hours of delivery.
    • Products should be unused, in original packaging, with price tags, labels, and invoices intact.
    • Return packets should be securely packaged to prevent transit damage.
    • Eligible products for return must reach us within 10 working days of delivery.
  1. Non-Returnable Instances Include:

    • Damages due to misuse, incidental damage, or use of consumable items.
    • Products with tampered or missing serial/UPC numbers.
    • Damage/defect not covered under the manufacturer’s warranty.
    • Returns without original packaging and accessories.
  1. Return Process:

    • Bbbshop.com reserves the right to examine the returned product for defects.
    • If the product is defective/damaged, Bbbshop.com will replace and reship it (subject to availability).
    • If the product is not defective/damaged, the customer will be informed, and the same product will be reshipped (customer bears shipment charges).
    • If the product is unavailable, a refund will be initiated.
  1. Discrepancies in Specifications:

    • In case of technical errors causing differences in product specifications, customers are advised to notify Bbbshop.com within 24 hours of delivery. Unpacked, unused, and uninstalled products will be accepted for return. If the delivered product does not match the order, Bbbshop.com will either provide an alternate product (if available) or issue a complete refund.
  1. Damaged/Defective Product Reception:

    • If you receive a damaged/defective product, contact our Customer Service Team before using the product. They will guide you through the replacement/refund process based on brand policies.

At Bbbshop.com, we prioritize customer satisfaction and strive to address various situations with flexibility and efficiency.

Shipping Policy:

At Bbbshop.com, we uphold a transparent and customer-centric shipping policy to ensure a seamless shopping experience for all orders placed on our website. Our commitment is to deliver your items promptly and efficiently to your doorstep. Here are the key aspects of our shipping policy:
We will commence the order processing within a maximum of six hours from the time of order placement.

  1. Timely Delivery:
    • Our top priority is to dispatch your order at the earliest, and we are dedicated to delivering it accurately and in good condition.
    • We strive to meet the delivery timelines as promised on our website, ensuring a reliable and efficient service.
  2. Delivery Time Variability:
    • Delivery times may vary based on the delivery address, location, and product availability.
    • Factors such as the shipping address and area will influence the delivery timeline for your order.
  3. Shipping Charges:
    • Certain promotional offers or specific products may be subject to shipping charges.
    • Customers are advised to review the shipping details during the checkout process to understand any applicable charges.
  4. Product Availability:
    • The availability of the product will influence the delivery timeline. We make every effort to provide accurate information regarding product availability.
  5. Clear Communication:
    • We aim to keep our customers informed about the shipping process. You will receive timely notifications regarding your order status, including dispatch and delivery details.
  6. Shipping Charges for Offer Products:
    • Please note that shipping charges may apply to specific offer products. Customers are encouraged to check the shipping details associated with each product, especially during promotional periods.

Our shipping policy is designed to prioritize your satisfaction, and we continuously work towards enhancing our delivery services. For any further inquiries or assistance regarding shipping, feel free to contact our customer support team. Your trust in Bbbshop.com is valued, and we look forward to serving you with the utmost care and efficiency.

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